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Frequently Asked Questions
Find quick answers to common questions about NAVIS.
What is the volume limit per order?
<p>The Traveler may choose only one of the following options:<br>1. Four (4) liters of alcoholic beverages.<br>2.Four (4) cartons of beer, with each carton containing twelve (12) cans, each not exceeding 375 ml in volume.<br>3.Two (2) cartons of beer, with each carton containing twenty-four (24) cans, each not exceeding 375 ml in volume.<br>4.One (1) liter of alcoholic beverages + three (3) cartons of beer, with each carton containing twelve (12) cans, each not exceeding 375 ml in volume.<br>5.Two (2) liters of alcoholic beverages + two (2) cartons of beer, with each carton containing twelve (12) cans, each not exceeding 375 ml in volume.<br>6.Three (3) liters of alcoholic beverages + one (1) carton of beer, with each carton containing twelve (12) cans, each not exceeding 375 ml in volume.</p>
How long does delivery take?
<p>Delivery typically takes 2-3 days from the time your order is confirmed.</p>
Can I cancel my order?
Yes, you can cancel your order as long as it has not been dispatched for delivery.
What if an item is out of stock?
If an item is out of stock, it will be marked as unavailable in the app. You can choose alternative items.
When can I place my order?
<p>You can place your order once you have your boarding pass, up to a maximum of 72 hours from the arrival time mentioned on your boarding pass.</p><p>Example:<br>If your arrival time is 10 July 2026 at 3:00 PM, you can place your order until 13 July 2026 at 3:00 PM.</p>