Legal

Terms & Conditions

These Terms and Conditions govern your use of the Navis Duty Free mobile application and related services.

By using this app, creating an account, browsing products, or placing an order, you agree to these Terms and Conditions.

If you do not agree, you must not use the app.

1. About the App

Navis Duty Free allows eligible travelers to browse and order selected duty-free products for pickup or authorized delivery where available.

All orders are subject to product availability, payment confirmation, eligibility verification, duty-free limits, airport rules, customs rules, and applicable laws.

2. User Eligibility

You may use this app only if:

  • You are legally capable of using the service

  • You provide accurate and complete information

  • You comply with these Terms and Conditions

  • You comply with all applicable laws and regulations

  • You are an eligible traveler where travel eligibility is required

For alcohol-related products, you must be at least 21 years old and legally permitted to purchase and receive such products.

3. Alcohol-Related Products

Alcohol-related products are restricted and may only be purchased by eligible users.

By browsing, selecting, or ordering alcohol-related products, you confirm that:

  • You are 21 years of age or older

  • You are legally permitted to purchase and receive alcohol

  • You are an eligible traveler where required

  • You will not purchase alcohol on behalf of a minor or ineligible person

  • You will not resell the products

  • You will comply with applicable duty-free limits, customs rules, and local laws

  • You will not consume alcohol in prohibited locations or in an unlawful manner

  • You will consume responsibly

Navis does not encourage excessive alcohol consumption, underage drinking, public drinking, drinking and driving, or any unlawful use of alcohol.

4. Account Registration

You may be required to create an account to use certain features of the app.

You are responsible for:

  • Providing accurate account information

  • Keeping your login details secure

  • Maintaining the confidentiality of your account

  • All activities that occur under your account

You must notify us immediately if you suspect unauthorized use of your account.

5. Orders

Placing an order through the app does not guarantee acceptance or fulfilment.

An order is confirmed only when accepted by Navis or its authorized partner.

We may reject, cancel, reduce, or modify an order if:

  • The product is unavailable

  • Payment is not completed

  • Eligibility cannot be verified

  • The order exceeds applicable duty-free or travel limits

  • Required documents are missing or invalid

  • The order appears suspicious, fraudulent, or unlawful

  • Fulfilment is not legally or operationally possible

  • There is a pricing, product, or system error

6. Product Information and Availability

We aim to display accurate product information, pricing, images, descriptions, and availability.

However, product details, prices, promotions, stock, and availability may change without notice.

Images are for illustration purposes only. Actual products may vary slightly from images shown in the app.

7. Prices and Payment

All prices are displayed in the app and may include or exclude applicable charges depending on the order type and fulfilment method.

Payments may be processed by third-party payment providers.

By making payment, you agree to the payment provider’s applicable terms and conditions.

Navis is not responsible for bank charges, card issuer fees, currency conversion fees, payment delays, or payment failures caused by third parties.

8. Pickup

For pickup orders, you must collect your order from the designated pickup location during the available pickup period.

You may be required to present:

  • Valid ID or passport

  • Boarding pass or travel document

  • Flight details

  • Order confirmation

  • Payment confirmation

  • Any other document required for verification

Pickup may be refused if verification fails or if the order cannot legally be handed over.

9. Delivery

Delivery is available only where legally and operationally permitted.

For restricted products, including alcohol-related products, delivery may require age, identity, travel, and eligibility verification at handover.

Delivery may be refused if:

  • The recipient is underage

  • The recipient is not the verified purchaser

  • The recipient cannot provide valid identification

  • The recipient appears intoxicated

  • The recipient is legally ineligible

  • Delivery would breach applicable laws, customs rules, airport rules, or company policy

Navis may cancel the order if delivery cannot be completed due to failed verification.

10. Duty-Free Limits and Legal Compliance

All purchases are subject to applicable duty-free limits, customs rules, travel requirements, and legal restrictions.

You are responsible for ensuring that your purchases comply with applicable laws and limits.

Navis may reduce, reject, or cancel any order that exceeds applicable limits or creates legal, regulatory, or operational risk.

Final approval of an order may depend on verification by Navis, its partners, customs, airport authorities, or other relevant authorities.

11. Cancellations, Refunds, and Returns

Cancellation, refund, and return requests are subject to Navis’s refund and cancellation policy.

Refunds may be approved where:

  • The product is unavailable

  • The order is cancelled before fulfilment

  • Payment was made in error

  • A duplicate payment occurred

  • The wrong product was provided

  • The product was damaged or defective before handover

  • Eligibility verification fails before handover, subject to applicable rules

Returns may be restricted after handover, especially for duty-free, sealed, controlled, or alcohol-related products.

Refunds may be refused where the customer provided false information, failed verification, missed collection, or violated these Terms and Conditions.

12. User Responsibilities

You agree not to:

  • Use the app for unlawful purposes

  • Provide false or misleading information

  • Use another person’s identity or documents

  • Purchase restricted products for minors or ineligible persons

  • Resell duty-free products

  • Attempt to bypass age, identity, quantity, or eligibility checks

  • Misuse promotions or discounts

  • Interfere with the security or operation of the app

  • Upload harmful code or attempt unauthorized access

  • Use the app in a way that may damage Navis, its partners, or other users

13. Right to Refuse Service

Navis reserves the right to refuse service, cancel orders, suspend accounts, or restrict access where necessary for legal, regulatory, safety, security, operational, or compliance reasons.

14. Intellectual Property

All content in the app, including logos, designs, text, images, software, features, trademarks, and branding, belongs to Navis or its licensors.

You may not copy, modify, distribute, reproduce, sell, or misuse any part of the app without written permission.

15. Third-Party Services

The app may include or connect to third-party services such as payment providers, delivery partners, verification providers, analytics tools, or support platforms.

Navis is not responsible for third-party services, websites, systems, or policies, except where required by law.

16. App Availability

We aim to keep the app available and functioning properly. However, we do not guarantee that the app will always be available, uninterrupted, secure, or error-free.

We may suspend or update the app for maintenance, security, upgrades, or operational reasons.

17. Disclaimers

The app and services are provided on an “as is” and “as available” basis.

Navis does not guarantee:

  • Continuous app availability

  • Product availability

  • Error-free content

  • Approval of every order

  • Acceptance of every payment

  • Eligibility of every user

  • Delivery or pickup in every location

Duty-free rules, customs requirements, airport procedures, legal restrictions, and product availability may change without notice.

18. Limitation of Liability

To the maximum extent permitted by law, Navis shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, loss of opportunity, order refusal, delivery failure, customs action, or events outside our reasonable control.

Nothing in these Terms limits liability where such limitation is not permitted by law.

19. Suspension or Termination

We may suspend or terminate your access to the app if:

  • You violate these Terms and Conditions

  • You provide false information

  • You fail eligibility verification

  • You misuse the app

  • Your activity creates legal, security, or operational risk

  • Required by law, regulation, authority, or company policy

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be posted in the app or on our website with a revised effective date.

Your continued use of the app after updates means you accept the revised Terms and Conditions.

21. Governing Law

These Terms and Conditions are governed by the laws of the Sultanate of Oman, unless mandatory consumer protection laws require otherwise.

22. Contact Us

For questions, complaints, or support, please contact:

Navis
Email: info@oceanpearlworld.com
Phone: + 968 96928752
Address: Muscat, Oman